Privacy

What you need to know

Privacy Policy

This privacy statement (together with our terms of use (terms of use) and any other documents referred to on it) ("Privacy Policy") sets out how Glanbia Cheese Ltd trading as Glanbia Cheese Ltd ("Glanbia Cheese") uses and processes any personal information that you provide to Glanbia Cheese when you use this website. Please read the following carefully to understand Glanbia Cheese's views and practices regarding your personal information and how we will treat it.

Glanbia Cheese is committed to ensuring that your privacy is protected when using this website. Our Privacy Policy sets out the basis on which any personal information that we collect from you, or that you provide to us, will be processed by us. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our Privacy Policy.

Glanbia Cheese may amend its Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes made by Glanbia. This policy is effective from 25.05.2018

Data Protection

We are committed to ensuring that your rights under data privacy laws are protected and personal information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online in accordance with the EU General Data Protection Regulation General Data Protection Regulation [REGULATION (EU) 2016/679. 

EU General Data Protection Regulation ("GDPR"):

For services provided into EU countries and to EU citizens, Glanbia Cheese is committed to observe the rights of the individuals whose personal data we collect and process.

Glanbia Cheese has established internal processes to meet the company's obligations and responding to data subject requests and complaints.  Please refer to the individual sections in the website Privacy Policy (this document) for additional information or contact us by writing to:

Glanbia Cheese Ltd

4 Royal Mews, Gadbrook Park, Cheshire

CW9 7UD

Or emailing: enquiries@glanbiacheese.co.uk

Or phoning : 00441606810900

 

Legal Basis for data processing

The information listed below is collected and processed for the purposes stated in this Privacy Policy.

Within the European Union, data is collected and processed under the legal basis of Legitimate Interest to fulfil e-commerce orders and other website services requested by you.

What we collect

We may collect the following information :

  • Your name
  • Your contact information such as email address
  • Demographic information such as preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Any information you provide by filling in forms on our website /contact-us
  • Details of your visits to our website and the resources that you access

What we do with the information we gather

We use this information to ensure that our website is presented in the most efficient manner for you, and in particular for the following reasons:

  • For internal record keeping purposes to support the delivery of services outlined in this Privacy Policy.
  • To improve products and services directly related to this website / supported services.
  • To send you promotional information about third parties which we think you may find interesting where you have freely consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you chose to do so.
  • To notify you about changes to our products or services that relate to your subscribed services.
  • We may use the information to customise our website according to your interests.
  • If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services covered under your customer agreement or purchases within the previous 12 months.
  • If you are a new customer, and where we permit selected third parties to use your personal information, we (or they) will contact you by electronic means only if you have freely consented to this.

If you do not want us to use your personal information, provided under consent, in this way, or to pass your details on to third parties for marketing purposes, please refer to the 'Controlling Your Data Section' below.

 

Security

Glanbia Cheese is committed to maintaining the highest levels of Information Security across our business functions and electronic business channels.

To ensure that we communicate and trade with our customers in a secure manner, the following safeguards are implemented across our services:

  • We apply digital certificates to our official corporate web sites to secure communications and also provide assurance that you are connected to approve resources
  • All our customer, supplier and accounts payable / accounts receivable functions all use Glanbia Cheese branded email addresses and never use 3rd party email addresses
  • We will treat all your queries in relation to potentially fraudulent activity with the  highest urgency
  • Maintain in-house and external Information Security services to provide website security analysis and identify areas of website security improvement

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the information is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any information about you, other than the information you choose to share with us.

Accepting our cookie requests also authorises Glanbia Cheese to capture your computer's IP address to support our website analysis and web site security controls.  Computer IP addresses are retained for up to 12 months for security monitoring and 12 months for analysis purposes.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may from time to time contain links to enable you to visit other websites of interest easily. However, once you follow a link to any of these websites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our Privacy Policy. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You should exercise caution and check these policies before you submit any personal information to these websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

- You have the right to ask us not to process your personal information for marketing purposes and whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to:

Glanbia Cheese Ltd

4 Royal Mews, Gadbrook Park, Cheshire

CW9 7UD

Or phoning : 00441606810900

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation [REGULATION (EU) 2016/679]. If you would like a copy of the information held about you please write to:

Glanbia Cheese Ltd

4 Royal Mews, Gadbrook Park, Cheshire

CW9 7UD

If you believe that any information we are holding about you is incorrect or incomplete, please write to us as soon as possible at the above address or email us at enquiries@glanbiacheese.co.uk We will promptly correct any information found to be incorrect.

 

GDPR & Cookies

Glanbia Cheese respects the privacy of all visitors to our websites. This Cookie Policy outlines our policy concerning the use of cookies on all Glanbia Cheese Websites.

We may update our Cookie Policy from time to time to reflect any changes in technology or legislation which may affect the way in which cookies are used by us and how you as a user, can manage them. By using the Glanbia Cheese websites, you are consenting to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use the Glanbia Cheese  websites. If you disable the cookies that we use, this may impact your user experience while using Glanbia Cheese websites.

What are cookies:

A cookie is a small file of letters and numbers sent from a website and stored in the user's web browser while a user is browsing a website. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. When users visit the same website again, the browser sends cookies back to the website allowing the website to recognise the user and remember things like personalised details or preferences.

Which cookies does Glanbia Cheese use:

When you use Glanbia Cheese websites the following types of cookies can be set on your device:

Strictly necessary cookies

These cookies are essential in order to enable you to move around our websites and use features on the Glanbia Cheese websites. If you do not accept these cookies it may affect performance of the website or part of it.

Performance cookies

These cookies are used to collect statistical information about visitors of the websites and the pages they view. These cookies do not collect information that identifies a visitor. All the information that these cookies collect is combined and used anonymously. Glanbia Cheese uses these cookies to understand what content is popular, which helps us to improve our websites.

Functional cookies

These cookies allow the website to remember choices you make and provide enhanced and more personal features (such as your preferred language).  These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. Other examples include remembering a user name and email address.

How can you control or delete cookies?

Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies.

How to refuse the use of cookies

You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as personalisation and "keep me signed in" and "remember me" features.

  • Email newsletters related cookies
    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

 

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

 

How to disable cookies in your browser

Here's how to prevent new cookies from being installed and how to delete existing cookies. The exact procedure depends on which browser you are using.

Internet Explorer 9.0+

To prevent new cookies from being installed

  • Go to Tools in the menu bar
  • Click on Internet Options
  • Click on the Privacy tab on top
  • Move the slider up to the "Block all Cookies" button

To delete existing cookies

  • Go to Tools in the menu bar
  • Click on Internet Options
  • Click on the General tab which should be under "Browsing History" and click "Delete"

Internet Explorer 8.0+

To prevent new cookies from being installed

  • Go to Tools in the menu bar
  • Click on Internet Options
  • Click on the Privacy tab on top
  • Click on "Sites"
  • A new window should open called "Per Site Privacy Actions"
  • Type in the URL of the site in the "Address of website" box and click on Block

To delete existing cookies

  • Go to Tools in the menu bar
  • Click on 'Internet Options'
  • Click on the Privacy tab on top
  • Click on "Sites"
  • A new window should open called "Per Site Privacy Actions"
  • Under the "Managed websites" box should be a list of all the websites you have visited
  • To remove all cookies click on the "Remove all" button

Internet Explorer 7.0+

To prevent new cookies from being installed

  • Go to Tools in the menu bar
  • Click on Options
  • Click on the Privacy tab on top
  • Click on the Advanced button
  • Select "Prompt" for both "First party cookies" and "Third Party Cookies"

To delete existing cookies

  • Go to Tools in the menu bar
  • Click on Options
  • Click on the General tab on top
  • In the "Browsing History" section, click on "Delete"
  • Click on "Delete Cookies"

Firefox 2.0+, 3.0+, 4.0+

To prevent new cookies from being installed

  • Go to Tools in the menu bar
  • Click on Options
  • Click on the Privacy tab
  • Disable the box that says "Accept Cookies From sites"

To delete existing cookies

  • Go to Tools in the menu bar
  • Click on Options
  • Click on the Privacy tab
  • Click on "Clear Now"
  • Select "Cookies"
  • Click on "Clear Private Data Now"

Google Chrome

To prevent new cookies from being installed

  • Click on the spanner icon in the top right of the browser
  • Click on "Options"
  • Click on "Under the Bonnet" (UK) / "Under the Hood" (US)
  • Click on the "Content settings" button in the Privacy section
  • Ensure that "Allow local data to be set" is selected
  • Select "Block sites from setting any data"

To delete existing cookies

  • Click on the spanner icon in the top right of the browser
  • Click on "Options"
  • Click on "Under the Bonnet" (UK) / "Under the Hood" (US)
  • Click on the "Content settings" button in the Privacy section
  • Click on the "Clear browsing data" button

Safari

To prevent new cookies from being installed and delete existing cookies

  • Go to the Safari menu (icon in top right of browser) and select Preferences
  • In the popup window that appears, select the Security icon (a padlock)
  • Under "Accept Cookies", select the "Never" button

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/
If you disable the cookies that we use, this may impact your experience while using the Glanbia websites, for example you may not be able to visit certain areas of a Glanbia website or you may not receive personalised information when you visit a Glanbia website.

 

 

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