Customer Services Administrator

Customer Services Administrator

Up to £26,000 per annum plus excellent benefits

Permanent, Full Time

Monday to Friday 9am to 5pm

Northwich

About the Job:

Reporting to the Customer Services Manager you will represent the company while operating as a central point of contact for customers.

To manage the sales order process for a set of specific customers and to support the Customer Service team across all customers

To liaise with other internal departments to resolve queries and to provide information as requested by the Customer Services Manager, Commercial Director, and National Accounts Managers

  • Liaise and engage regularly with the customer contacts, providing accurate and comprehensive information on request
  • Work constructively and collaboratively with other members of the customer service department, planning team and sales team to resolve customer queries and respond in a co-ordinated manner.
  • Support and provide admin assistance to the Directors as required
  • Ensure effective communications within the Customer Service team by engaging positively and providing up to date and accurate information
  • Promote a proficient, effective and harmonious working environment based upon trust, respect and good communication across all departmental functions.
  • Listen, communicate and escalate effectively both verbally and in writing, responding in an efficient, accurate and timely manner to requests for information.
  • Develop and build an effective working relationship with our transport companies to aid communication and ensure issues are resolved swiftly.

 About You:

The successful applicant will ideally have:

  • Excellent numeracy and literacy skills to maintain accurate and legible records and to understand the significance of numerical data and communicate effectively in writing
  • Previous experience in a Customer Services based role
  • Experience of using SAP
  • Able to display initiative and apply problem solving skills
  • Strong organisation and planning skills with ability to prioritise and use resources effectively
  • Ability to work to time deadlines
  • Ability to communicate key data to Senior management and Directors in a clear and concise manner
  • Excellent communication skills and confident telephone manner

About Us:

At Glanbia Cheese we are the leading mozzarella manufacturer in Europe. We provide mozzarella to some of the top food restaurants in the UK. We have access to a global network of experts within our parent companies Leprino Foods (The world’s Largest Mozzarella Manufacturer) and Glanbia plc (World leader in value-added dairy ingredients) to help deliver customer solutions.

What You Can Expect From Us:

As well as an attractive salary you will also participate in the company bonus scheme.  We offer a generous contributory pension scheme, life assurance scheme and medical cashback plan. We also offer 25 days holiday plus the 8 statutory bank holidays, Company sick pay, onsite free car parking, onsite subsidised canteen, a cycle to work scheme and free access to online high street retailer discount platform.

We are committed to developing our people to be the best they can be and we offer a range of learning and development opportunities. A full branded uniform will be provided.

Glanbia Cheese is an equal opportunities employer.

Closing Date – Sunday 14th August 2022